FAQs

How long does delivery take ?
Orders are processed within 1–2 business days. Delivery usually takes 3-7 business days depending on your location.

Do you offer tracking?
Yes! Once your order ships, you’ll receive a tracking number via email so you can follow your package.

Where do you ship from ?
Our products are shipped from trusted international and local suppliers to bring you the best quality at affordable prices.

Can I return my order ?
Yes. If there is an issue with your order, please contact us within 7 days of receiving your item and we’ll help resolve it.

What payment methods do you accept ?
We accept debit cards, credit cards, and secure online payments through our checkout.

Is my payment information secure?
Yes. All payments are processed through secure encrypted payment gateways to ensure your information is protected.

How can I track my order ?
Once your order has shipped, you will receive a tracking number via email so you can track your package anytime.

What if my package is lost or doesn’t arrive ?
If your order does not arrive within the expected delivery time, please contact us and we will investigate the issue and make it right by sending a replacement or issuing a refund if necessary.

What delivery method do you use ?
All orders are shipped via Aramex Store to Door and delivered directly to your address.

Still have Questions ?

Contact us at role.store@gmail.com and our team will be happy to help.